+27 10 001 1390
Monitor agent status and efficiency. Use dialer with multiple outbound call strategies.When an Agent Selects to be not ready the reason is requested and reported for both live and historic displays.
Easy login, logoff as callback or dynamic agent. Agent status indication. Agent pause and unpause, paused time indication. On screen display for inbound queue calls (queue name and contact name if caller exists in Outlook/Google/Address Book or SugarCRM).
Upon the Ending of a Queue Call, the Agent can enter the disposition through gloCOM.Upon the Ending of a Dialer Call, the Agent can enter the disposition through gloCOM.
of your Call Center operations with gloCOM. Now less agents can manage more work ... quality work!
chances of all your Agents. gloCOM is capable to manage huge amount of calls and distribute workload equally.
MINIMIZE IDLE STATES
by optimizing workload. gloCOM gives you a way to control your agents states and keep them in the game.
of service your agents are able to provide. gloCOM gives the edge that agent needs to perform on a top level.
of your entire staff thanks to a most complete set of features implemented in a most comprehensive way.
your Call Center generates without making significant investments or increasing a number of agents.
in gloCOM interface, make calls with a single click, monitor other agents status and much more.
with the help of gloCOM interface through CRM integration, notes and other relevant tools.
to the details including incoming calls, queues, agent tasks, pause, etc. with gloCOM Agent and Supervisor.
See status of other agents (phone and presence), send them messages, and call them. See status of queues, calls waiting, agents busy, agents idle etc... Filter agents and queues to display only specific information (i.e. only agents working in same queues as my agent...)
Monitor queues in real-time: answered calls, service level, paused agents, calls waiting, logged in agents, busy agents and much more...
Send instant messages and share files with your co-workers improving productivity, collaboration and work flow.
AGENT STATUS AND EFFICENCY
Monitor agent staus and efficiency.
Easy login, logoff as callback or dynamic agent. Agent status indication. Agent pause and unpause, paused time indication. On screen display for inbound queue calls (queue name and contact name if caller exists in Outlook/Google/Address Book or SugarCRM)
Softphone Unified Comms Mode is the most feature rich mode. It allows user to use all unified comms and standard comms features.
AGENT PAUSE REASON CODES
When an Agent Selects to be not ready the reason is requested and reported for both live and historic displays.
Easily park an incoming call and manage all of the parked calls using intuitive interface.
Sync Outlook contacts with gloCOM. Call them from gloCOM directly or from Outlook using the integrated Outlook plugin. When inbound call is received, see who of your Outlook contacts is calling you.
Click to dial from a mayor web browsers, (Firefox, Chrome, MS Internet Explorer, Safari).
gloCOM offers implementation with your CRM system and it will make it even more efficient. gloCOM 4.x is compatible with several Customer Relationship Management solutions. We now support Salesforce, SugarCRM, Zoho, and Zendesk.
Easily organize and manage voice conferences using gloCOM GUI. Drag&Drop contacts to invite them into conference, mute participants, kick participants out of the conference, use gloCOM customizable conference rooms and much more.
12 Houtkapper Road
P.O. Box 1470